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Monday, April 30, 2007

Gina & Guiseppe's Tulsa, OK

If you are ever in the Tulsa area and looking for a place to be shunned, well I have the place for you. This weekend, I went to Tulsa to visit my son, Ryan. On Saturday afternoon we decided to see a movie (Vacancy- we both liked it) at Riverwalk Crossing. It is a nice new shopping center on the Arkansas river in Jenks, OK where Ryan lives. After the movie, we walked along the river because they were having an art fair. It was around 6:30pm so we decided to check out Gina & Guiseppe's . They have been voted "Tulsa areas favorite Italian restaurant" according to some local magazine. We checked out the menu, which looked nice, with brick oven pizza's, paninis and pasta's. There were empty tables, so we were in luck, or so we thought. When we walked up to the hostess station, I said hi to the hostess and she ignored me! We stood there for 5 minutes, without being acknowledged once. There were actually 2 young ladies working the stand and an older woman, who could have been the manager or the owner. None of them even looked at us! We of coarse decided to leave and will never go back. One of my biggest pet peeves is bad customer service! When you walk into a restaurant and say hello, I don't care how busy you are, you acknowledge the customer. They weren't even that busy. I will email them and let them know of my experience, but obviously, when you are voted the best, you don't have to worry about treating a potential customer well.


Anonymous said...

As a cook, I know you were looking forward to a good dinner after your movie ~ and the Jenks RiverWalk is a great place for both. Your concern about customer service is on target and I hope you get a timely response. As a vendor there at the Jenks RiverWalk art show, I know that it was incredibly hectic that day, at particulary at that time. Still, no excuse for a potential good customer. My heart is with you, and hope that your future visits to Tulsa and Jenks will be fabulous.
Mom @

Michael Tosatto said...

Thanks for the nice response.