Today, Dan and I headed to the Metro North Mall, to check out the new Martha Stewart Collection at Macy's. I wanted to check out her enameled Dutch ovens that have been prominent in the new ads. The merchandise looks very nice, but as we walked the housewares floor, we could not find that blue Dutch oven anywhere. Dan walked over to an associate, pointed to the picture of it on a fixture and asked "Do you have those?". The associate turned to Dan and replied "Yes" and went back to doing whatever she was doing, which looked to me like NOTHING!
I'm sorry, but where is the customer service in today's retail world? I wanted to purchase a $50 item and there was nobody willing to help me find it so that I could take it home. I had hoped that the customer service would improve at this store once Macy's took over, but I have been let down. It seems that in today's retail market, these types of stores would be falling all over their customers to make a sale. We actually received better service at K-Mart today, while looking for fixtures for the bathroom. Not only did the associate ask us if she could help us, she took us to the products we were looking for. When she saw us later, she asked if we found what we were looking for.
When I walk into a K-Mart or a Target, I don't expect to be waited on. I do however expect help if I need it and seem to always receive it. When we were in Macy's today, not one person acknowledged our presence. Needless, to say, I will be purchasing my Dutch oven somewhere else.